Frequently asked questions
Do I need to wear anything special or bring anything with me?
Wear something comfortable. Bring a pair of shorts if it is a lower back, hip, knee, ankle, or a foot problem. Bring a tank top / vest if it is a neck, upper back, shoulder, elbow, or hand problem. If you have any scans, X-rays, reports or information about your medication please do bring them to your first session.
What happens at my first appointment?
Your first appointment will be at least an hour-long session giving us plenty of time to discuss what the problem is, how it’s affecting you and what you want to achieve. We will ask you some questions about previous injuries, medical conditions, your lifestyle and complete a thorough objective examination to get to the root of your problem.
We’ll explain why you are experiencing your current pain and recommend the best treatment plan. Then we’ll get straight on with treatment to alleviate your symptoms/pain and advise you on the things you can to do to help yourself. Any stretches, strengthening or corrective exercises we prescribe will be tailored to your individual needs.
How I can book an appointment?
Do I need to see my doctor first?
If you are paying for your own treatment then you don’t need to see your doctor beforehand.
If you are claiming through your medical insurance please check with your provider first as you may need a referral from your GP.
How many sessions will I need?
The number of sessions varies depending on your condition but your physiotherapist will let you know at the end of your first visit after you have been properly assessed.
How do I pay?
The simplest way is to use our online booking and payment system. You can also pay at our clinic using a debit card (or any other type of card) or by cash on the day of your appointment. Contactless payment and Apple pay are also accepted.
What if I need to cancel?
We understand that unexpected things do happen but please get in touch by email or phone as soon as you can if you know that you can’t attend your appointment. 24h notice is needed. for late cancellations or missed appointments there is a £25 cancellation fee.
Do you have toilets?
We do have toilet facilities and changing room for males and females.